Terms & Conditions

Orders

• Please order only using Australian sizing.

• Please use the portal order form and ensure all fields are filled in correctly 

• Sleeves will be made to the corresponding dress size. We can not provide custom sizing for sleeve, recommend that you size up and have the altered to fit.

• Where measurements are to be confirmed please ensure measurements and size are submitted 20 weeks prior to ship date if later rush fees may apply. Orders can not be confirmed by production and started until all details are completed.

• Sales are only considered received and processed with issue of sales confirmation and invoice and the deposit paid.

• Standard lead time is 20 weeks on orders. This means 20 weeks from order date to when the order leaves production. Special requests, customisations or fabric changes may take longer and therefore will require approval.

• Taking Measurements

The measurements on the chart should correspond with the brides measurements. Please adjust if you require a firmer or looser fit.

When taking measurements the hip measurements should be the clients hip widest point.

he waist is the true waist point, smallest point, generally around the belly button.

 For the bust we recommended measuring with supportive bra on (minimal padding) so the bust is lifted and reflects how it will sit in a bust cup of the gown and measure at the widest point.

Always consider the give of the fabrics especially in straight gown with no splits ( ie Ruby) and size up if required.

• Rush Order Fees

• Rush order fees, 10-20 weeks, +20%

• Rush order fees, 7 – 10 weeks, +30%

• Rush order fees, 4 – 6 weeks, +40%

• All rush orders taken before 18 weeks must be approved by Mariana Hardwick to ensure there is fabric

available.

• Unless otherwise stated we will assume the date required listed on your order is the date you would like us

to ship your item. Please ensure this leaves enough time for shipping, processing and alterations (3-4 weeks

minimum). Please also note the brides wedding date on all orders.

• Each order must include P.O. number, order date, bride name, style, price, size with measurements and

required delivery date. We will not accept or process any orders with missing or pending information.

• Please refer to our product information guide for specific customisations

invoicing

You invoice will be created on receipt of your completed order. 50% is required upfront to secure your order and the final payment will be invoiced at least 14 days prior to your dispatch date. Please ensure payment promptly made to ensure that we can dispatch your order in time.

Please read over the details of the order as noted in the invoice as this is the same information that will be passed on to production. If you discover any discrepancies please notify us via the orders email immediately.

Payment options:

Bank Transfer

(see account details outlined on you invoice)

By credit card link on your invoice. Please note that payment via the link does attract surcharges that are not

received by us and are out of our control.

To avoid fees we can arrange for you to pay via credit card directly over the phone to our head office or by a

credit card authorisation form. Please note Amex surcharges are 1.5%.

Please do not use any other forms of payment without approval.

Cancellations & Refunds

PLEASE NOTE 50% DEPOSIT IS NON-REFUNDABLE. Cancelations withing 20 weeks of delivery ( i.e production has started) cannot be cancelled and will need to be paid in full. No returns or refunds will be accepted unless the

garment is faulty. All garments will undergo a full QC and a report and photographic reference is kept on file. Any

claims must be notified within 7(seven) days of receipt of goods. All claims must be sent via email to

usorders@marianahardwick.com.au with photographic evidence and the swing tag containing order identification

visible in one image. If the fault is verified we will organise a replacement immediately and cover all extra shipping

charges.

marketing

• Our marketing assets google drive link will be sent to your marketing team.

• Please notify us if you have any issues accessing it.

• Please credit photographer wherever possible

• Use original file rather than screen recordings or screen shots ( we are happy to provide original files on

request).

• Please provide us with any feedback so we can support your store with marketing and promotions!

Exclusivity

• To maintain exclusivity of your agreed territory we expect you to purchase a 6 piece starting collection,

replenish that with minimum 4 gowns per collection and maintain sales of approx. 4 gowns per month (

depending on radius) over a 6-12 month period. If these sales are not maintained we do reserve the right to

pick up an alternative stockist in your area. We intend to keep that communication open and will support

your store in every way possible to maintain strong sales.

PRICING

• Please refer to the prices listed in the portal and price list provided. This prices do not include shipping.

• Shipping costs as noted in your terms and conditions will be added to your order.

• Please note that pricing will be reviewed annually to reflect changes in currency exchange rates, freight and tariff fluctauations.

Ownership

Title of the goods shall pass to the buyer upon the actual delivery date or when the company notifies the buyer that such goods are ready for dispatch, whichever is the earlier. After such time, the company expressly waives any responsibility for such goods, notwithstanding that the goods may still be in possession of the company. The company is not liable for such loss, damage or destruction of such goods after such time of notification or delivery howsoever caused, even though such loss, damage or destruction may be caused by negligence on the part of the company, its employees, servants or agents. As such, the buyer is advised to insure the garment from the date of delivery or notification.

The ownership of the garment will remain with the company until payment in full has been received by the company in accordance with the terms of the contract. For the purpose of this condition, time of payment will be the essence of the contract.

General

Subject to these terms and conditions of sale, the company hereby expressly excludes any liability whatsoever including, but not limited to, situations arising from: the use of any goods purchased by the company; the non-performance of such goods in the hands of the buyer; any liquidated damages incurred by the buyer as a result of any act, error or omission by the company, its employees, servants or agents in relation to the above howsoever caused.

Notwithstanding any terms implied by statute, these terms and conditions are the only terms and conditions relating to any contract for sale of goods by the company. None of these terms and conditions can be waived or varied by any employee, servant or agent of the company, and such variations, where applicable must be in writing and signed by an authorized employee of the company.